ShapeDoll Customer Care
Whether you need help with an order, have questions about shipping, or want advice on choosing the right shapewear, our team is here to make your experience smooth and enjoyable.
How We Can Help You
Order Support
Need assistance with your recent order? Our customer care team can help you track your shipment, update your details, or resolve any issues quickly and efficiently.
Returns & Exchanges
If your purchase isn’t quite right, we make returns and exchanges easy. We’re here to help you find the perfect fit or process your return without hassle.
Product & Sizing Assistance
Not sure which size or style suits you best? Contact our specialists for personalized guidance on fit, fabric, and support to ensure you feel confident in every piece.
Shipping Information
Delivery Across the USA
ShapeDoll proudly ships throughout the United States, ensuring your orders arrive safely and on time.
Processing Times
Orders are typically processed within 1–2 business days. You’ll receive tracking information as soon as your order is on its way.
International Orders
We currently serve customers across the USA, but international shipping options may be available soon. Stay tuned for updates!
Returns & Refund Policy
Easy Return Process
If you’re not completely satisfied, you can initiate a return within our stated return period. Simply visit our Returns page or contact our support team for guidance.
Refund Details
Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days.
Exchange Options
Prefer a different size or style? We offer quick exchanges so you can get the shapewear that fits you best.
4.8/5 from 3,200+ women in the US
FAQs & Resources
Find instant answers to common questions about orders, shipping, sizing, and returns.
1. How can I track my order?
Once your order is processed and shipped, you’ll receive a confirmation email with a tracking number. You can use this number to check your delivery status at any time.
2. How long does shipping take?
Orders are typically processed within 1–2 business days. Standard delivery within the USA usually takes 3–7 business days, depending on your location.
3. What if I received the wrong item or size?
If you received an incorrect or defective item, please contact our Customer Care team right away. We’ll arrange a replacement or exchange as soon as possible.
4. How do I start a return or exchange?
You can initiate a return or exchange by contacting us via email or live chat. Our team will guide you through the process and provide a prepaid return label if applicable.
5. How long do refunds take to process?
Once we receive your returned item, refunds are typically issued within 5–7 business days to your original payment method.
6. How do I find my perfect size?
Each product page includes a detailed size chart to help you choose the best fit. If you’re still unsure, reach out to our Customer Care team for personalized sizing advice.
7. Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, we can assist with changes or cancellations. Please contact us immediately after placing your order to increase your chances of updating it.
8. Do you ship internationally?
Currently, ShapeDoll ships across the USA. We’re working to expand internationally soon—follow us on social media for updates.
9. How can I contact Customer Care?
You can reach our team via email at info@shapedoll.com, live chat on our website, or through our social media channels. We’re here to help!
Connect with Customer Care
Live Chat
Need quick answers? Chat with a support specialist in real time on our website.
Our Promise
We’re committed to providing exceptional service with a personal touch. From your first click to your final purchase, our team is here to ensure your experience is as confident and seamless as the shapewear you love.