Our Return Policy

We want you to love every piece you order. If, for any reason, you’re not fully satisfied with your purchase, our Return Policy ensures a simple, quick, and worry-free process.

Eligibility for Returns

Return Window

You can request a return within 30 days of receiving your order. Items must be unused, unworn, and in their original packaging with all tags attached.

Non-Returnable Items

For hygiene and safety reasons, certain products and final sale items cannot be returned or exchanged. Please check product descriptions before purchase.

Proof of Purchase

To process your return, you’ll need a valid proof of purchase, such as your order confirmation email or receipt.

How to Start a Return

Starting a return is easy. Follow these steps:

  1. Contact Customer Care at info@shapedoll.com or via our website’s live chat.

  2. Provide your order number, the item(s) you wish to return, and the reason for the return.

  3. Our team will review your request and send you detailed instructions, including a return shipping label if applicable.

  4. Pack the item securely and ship it back using the provided label or your preferred courier.

  5. Once we receive your return, we’ll confirm it via email and begin processing your refund or exchange.

Exchange Policy

If you need a different size or color, we’re happy to help. Exchanges can be made within the same 30-day return window, provided the item is unused and in its original condition.

  • Direct Exchange: Request the same product in a new size or color.

  • New Order Option: Prefer something else? Return your item for a refund and place a new order for the product you want.

Refund Process

Once your returned item is received and inspected, you’ll be notified via email. Refunds are issued to your original payment method within 5–7 business days after approval.

Please note that shipping fees (if any) are non-refundable. Depending on your bank or card provider, it may take additional time for the credit to appear in your account.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@shapedoll.com with your order details and photos of the product. We’ll quickly resolve the issue by sending a replacement or processing a full refund at no extra cost.

Return Shipping Costs

Return shipping costs are the customer's responsibility unless the return is due to an error or defect on our part. For your convenience, ShapeDoll may offer a prepaid shipping label, with the cost deducted from your refund amount if applicable.

Contact Our Support Team

Need help with your return or have additional questions?

Our Customer Care Team is here to assist you every step of the way.

Email: info@shapedoll.com